Thank you for shopping at wooddecore.com. We want to ensure that you are completely satisfied with your purchase. If you have any issues with your order, we’re here to help.
- Refunds
We offer refunds on products within 10 days of purchase. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Requesting a Refund
To request a refund, please contact our Customer Support team at support@wooddecore.com with your order number and details about the product you would like to refund. We will guide you through the process and provide any necessary instructions.
- Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of 10 days, depending on your card issuer’s policies.
- Exchanges
If you would like to exchange an item for a different one, please contact us to initiate the exchange process. Similar to returns, the item must be unused and in the original packaging.
- Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a return, replacement, or refund.