Thank you for shopping at wooddecore.com. We want to ensure that you are completely satisfied with your purchase. If you have any issues with your order, we’re here to help.
- Returns
You have 10 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
- How to Initiate a Return
Please contact our Customer Support team at support@wooddecore.com to initiate a return. Kindly provide your order number and details about the product you would like to return. We will respond with instructions on how to proceed.
- Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
- Exchanges
If you would like to exchange an item for a different one, please contact us to initiate the exchange process. Similar to returns, the item must be unused and in the original packaging.
Please replace “support@wooddecore.com” with your actual customer support email address. This policy should provide clarity to your customers regarding returns on wooddecore.com with a 10-day return period.